Gamification speakers and authors regularly cite Target’s cashier game as a prime example of gamification in retail. While most of what Target is doing is not new to those of us who have worked in retail, it is the addition of immediate feedback to a traditional timed task tracking system that gamification pundits have latched [...]
Do you remember the last training sessions you attended? Did you go willingly? Did you retain much of what was presented? I didn’t. And how about those instruction manuals? When was the last time you read a manual in advance of trying out a new product? Learning a new task? We are being conditioned to [...]
Did you see this movie? It is called Employee of the Month (2006) . Here’s the plot summary from imdb: Vince Downey (Dax Shepard) is the head cashier and winner of 17 consecutive Employee of the Month awards at Super Club. If he wins one more Employee of the Month, he will be put in [...]
We all know that associate turnover is a problem. In fact, recent surveys have shown that employee engagement, which is a prime predictor of turnover is higher in retail than in any other industries. I posed the following question in a retail oriented Linkedin group: Associate turnover – is it a problem or is it [...]
