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5 Minutes Everyday Training = 20 Hours/Year

There is so much that our associates have to learn to excel at their jobs. Selling skills. Product knowledge. Policies and procedures. And so many of us have found the traditional training sessions and LMS courses inadequate. That the concepts taught do not find their way into action with real customers. At Impact Simulations we […]

The Power of Destiny as Motivator at Work

I was talking with Anat Lechner, Clinical Associate Professor of Management and Organizations at NYU’s Stern School of Business about using points, levels and awards to motivate hourly workers. We talked about how a) different people want to choose different awards and b) for some people, once they set a target for a “priceless” award, […]

Walmart Adopts Gamification – Part 2

Going beyond employee engagement to managing employee performance Last week we talked about Walmart’s gamification strategy to engage their associates. As we said, gamification done right can be used to increase employee engagement. Which, when applied to work, improves customer service, accelerates the path to productivity and reduces the cost of turnover. However, for Walmart, […]