Gamification cannot be sole strategy in optimizing employee performance Over the past few weeks I’ve been discussing the announcement that Walmart is undertaking a gamification project, and I’ve been sharing my personal thoughts on what it all means. First, in Part 1, we considered the data Walmart will be able to gather from game player [...]
Going beyond employee engagement to managing employee performance Last week we talked about Walmart’s gamification strategy to engage their associates. As we said, gamification done right can be used to increase employee engagement. Which, when applied to work, improves customer service, accelerates the path to productivity and reduces the cost of turnover. However, for Walmart, [...]
Last week Inward Strategic Consulting announced they are doing a gamification project with Walmart to “increase employee engagement.” Lets take a look at some of the implications. We’ve all seen the news stories about Walmart taking unfair advantage of their store employees. The most recent glaring example is the class action suit filed on behalf [...]
Games are highly effective for motivating employees to adopt new behaviors and improve performance. Game structures and rewards must be chosen carefully to motivate employee game players to act in new ways. Whether games are for pleasure or work, different people play games differently and respond to different incentives. In this post we are going [...]
